At VillaPaws, we want you to love your purchase. If you are not completely satisfied with your order, we offer a simple and transparent return process to help make things right.
Order Cancellations
You may request to cancel your order within 24 hours of placing it by contacting us at support@villapaws.com. Please include your order number in your message.
After these 24 hours, we cannot guarantee cancellation, as your order may already be being processed or prepared for shipment.
Once an order has been shipped, cancellation is no longer possible. However, you may return the item after delivery in accordance with this Return & Refund Policy.
Shipping & Delivery Policy
Processing & Delivery Times
Because we source our products from trusted international manufacturing partners, delivery times may vary depending on your location and shipping carrier.
Order Cutoff Time
5:00 PM (PST), Monday–Friday.
Order Handling Time
1–2 business days (Monday–Friday).
Processing Time
2–5 business days (Monday–Friday).
Transit Time
6–8 business days (Monday–Friday).
Estimated Total Delivery Time
7–10 business days from the date your order is placed.
Shipping Rates
Standard Shipping
FREE standard shipping on all orders.
Shipping Fee
$0.00
Shipping Locations
This policy currently applies to orders shipped within:
United States
30-Day Easy Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
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Be unused and in new condition.
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Be in the original packaging.
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Include original tags, accessories, and proof of purchase (if applicable).
Our support team will guide you through the return process.
Restocking Fee: $0. We do not charge any restocking fees.
Eligible Reasons for Returns
We accept returns for:
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Defective products
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Items damaged during shipping
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Incorrect products, sizes, or variations
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Unused and unopened items returned due to a change of mind
Return Shipping & Labels
Return Method
Returns are accepted by mail.
Return Shipping Cost
Free returns are provided for defective, damaged, or incorrect items.
Return Label
A prepaid return label may be provided by email upon request.
Restocking Fee
None.
Refunds & Processing Time
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method.
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Please allow up to 7 business days for the refund to appear in your account.
Processing times may vary depending on your bank or payment provider.
Product Exchanges
We accept exchanges for eligible unused items.
If you need a different size, color, or variation, please contact us at:
Our team will assist you with the exchange process.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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Photos of the item and packaging
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A description of the issue
We will work quickly to provide a replacement or refund solution.
Non-Returnable Items
We cannot accept returns for:
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Used, worn, or damaged items caused by the customer
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Clearance or final sale items
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Digital gift cards
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Custom or personalized products
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Perishable goods
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Hazardous materials
Contact Information
Store Name: VillaPaws
Website: https://villapaws.com
Email: support@villapaws.com
Phone: +1 (559) 202-5281
Address: 125 S Mount Vernon Ave, Lindsay, CA 93247, United States
Customer Service Hours
Monday–Friday: 9:00 AM – 5:00 PM (PST)
We aim to respond to all customer emails within 1–2 business days.