Shipping Policies
Shipping Policy
Thank you for shopping with Villa Paws.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated shipping times may vary depending on your location and product availability. Most orders arrive within 5–12 business days within the United States and 7–20 business days internationally. However, some shipments may take longer during peak seasons, holidays, or due to carrier delays.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before completing your purchase. Promotional free shipping offers may be available on select orders.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Delays
While we strive to deliver orders on time, Villa Paws is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure all shipping information is accurate before placing your order. Villa Paws is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team and we will be happy to assist you.