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Frequently Asked Questions
Yes. Our products are designed with your pet’s comfort and safety in mind. We recommend choosing the correct size and supervising your pet when introducing any new product.
Please check the product measurements and compare them with your pet’s size to help ensure the best fit.
Orders are processed within 2–5 business days (Monday–Friday). After processing, delivery typically takes 7–15 business days. The total estimated delivery time is 9–20 business days from the date your order is placed.
Once your order has been shipped, you will receive tracking information by email so you can follow your package’s delivery progress.
Yes. VillaPaws offers a 30-day return policy. Items must be returned in new condition. We accept returns and exchanges for eligible products. If you need assistance, please contact our support team.